My order

How to place an order?

Discover our fragrances on our website. We offer collections for men, women, and for your home! Add your favorite products to your cart and specify the desired quantity. Then, follow the order validation steps: choose the complimentary samples, write

I haven't received a confirmation email for the delivery of my order, is this normal?

We thank you for placing an order on our website. You can contact us via our contact form (here) to verify if your order has been successfully registered.

How to modify my order?

At Mercedes-Benz Parfums, we aim to make your experience extraordinary. Therefore, we strive to make the shipping times as short as possible. Unfortunately, it is not possible to modify your order after its validation. We recommend waiting for your p

How to track my order on my account?

We thank you for placing an order on our website. To check your order, log in to your Mercedes-Benz Parfums account. Then, click on 'My Orders'. In this space, you'll find a summary of all your past orders. For more details on any order, simply click

I haven't received my order, what should I do?

We thank you for placing an order on our website. Firstly, we recommend checking the delivery status with the chosen carrier using your parcel tracking number. If you encounter difficulties obtaining this information, contact us via the contact form.

An item is missing / I received the wrong item in my package, what should I do?

We thank you for placing an order on our website. Please contact us via the contact form for this request: visit here.

I've changed my mind, is it possible to return my order and receive a refund?

Returns are at the customer's expense and must be made within a period of 14 days. For hygiene reasons, all toiletry items that have been opened cannot be exchanged or refunded. Upon receiving your package, you will receive an email confirming your r