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Mercedes-Benz Parfums

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We thank you for placing an order on our website. Please contact us via the contact form for this request: visit here.

How can I change my delivery address after placing an order?

About delivery

I forgot my password, what should I do?

How to change the language of my account to switch between French or English?

How can I unsubscribe from newsletters?

How are my personal data processed?

Why create a Mercedes-Benz Parfums account?

My account

How to place an order?

I haven't received a confirmation email for the delivery of my order, is this normal?

How to modify my order?

How to track my order on my account?

I haven't received my order, what should I do?

An item is missing / I received the wrong item in my package, what should I do?

I've changed my mind, is it possible to return my order and receive a refund?

My order

What are the delivery times?

Which countries are delivered to?

Why is my order delayed?

What happens if I am not present at the time of delivery of my order?

Is delivery charged?

What are the different payment methods?

Is it possible to pay in installments?

How to receive a promo code?

How to use my promo code?

About payment

Is it possible to test the perfumes beforehand?

How to receive samples?

About samples

How can I change my delivery address after placing an order?Updated 2 years ago